As long as 5 or fewer callers are put on hold at a given time, MoH will play. Once a 6th caller is put on hold, that 6th caller will not have music as he/she waits. Thus, up to 5 callers can be placed on hold at a given time and hear the music. For instance, if you have 5 users under the Basic plan, you will have 5 channels. It does not have to do with choices or type of music. "Channels" refers to the number of callers that can be put on hold with music at a given time. Please note this will incur additional costs per current pricing for any number of channels over what your plan includes. To increase the number of simultaneous channels for your PBX, slide the bar to the desired number of channels (see screenshot below). After the simultaneous MoH limit is exceeded, you may continue to place calls on hold, but the calls will not hear the music. The number of simultaneous channels is the maximum number of calls on hold that will hear music at any one time. Click here to see Phone Limitations.Ĭonfiguring MoH Account Tab: Setting Channels and Enabling Enhanced MoH Set Number of Channels While OnSIP offers MoH to every customer, certain phones do not support this service. Under the " Apps" Tab, you can modify Music Sources for OnNet Conference Suite and ACD Queue MoH.Under the "Resources" tab, you can create Music Sources for Enhanced MoH.From the " Users" page, you can set the MoH stream for each individual user.Under the "Account" tab, you can set the number of simultaneous channels for your phone system, set a default MoH stream for your PBX, and enable Enhanced Music on Hold.The MoH feature can be customized in the following interface locations: You will only be charged if you are over your plan's allotment. Please check to see if this feature is already included in any plan you currently subscribe. To enable MoH, you must first increase your MoH channels to greater than 1 under the " Account" tab, PBX Settings box, Configure Music On Hold.
Music On Hold ( Music On Hold) settings allow you to control the music your callers hear when they are placed on hold.
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